Refund policy

At Miguel Torseli, we are dedicated to ensuring your complete satisfaction with your purchase. When you place an order, you're receiving a product that is carefully crafted just for you, according to your specific size and preferences. This approach significantly reduces the likelihood of errors in your order. While we don't accept returns or issue refunds, we understand that preferences can vary. Therefore, we offer an exchange option within 7 days of the delivery date.

Should you find yourself dissatisfied with your purchase, we are more than happy to facilitate an exchange for an item of equal or greater value. Please reach out to us via email at support@migueltorseli.com, and we will guide you through the straightforward exchange process. Please note that jewelry items can be exchanged for items within the jewelry category.

If you wish to cancel your order please cancel it within 12 hours of your order placement. After 12 hours any order cancelation won't be accepted as we would have started processing and manufacturing your order.
Your contentment is our priority, and we are here to assist you.